Louis C.K. and Kano

If you are ever introducing a group to the concept of the Kano Model, Louis C.K. gave us the perfect primer.

Mr. Kano got some airplay last year in an article by Nir Eyal. He deftly maneuvers through a Kano introduction using the Apple watch and a bit of humor. Read it. It’s entertaining.

But not quite as entertaining as Louis C.K. with Conan!

To learn more about Mr. Noriaki Kano and his customer satisfaction model, shmula has done a fine job explaining it here and here.